Last Updated: January 1, 2025
1. Introduction
Welcome to Golden Crown Hotels ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at any of our hotels.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, postal address
- Identity Information: Passport or ID number (as required by Israeli law for hotel registration)
- Payment Information: Credit card details, billing address
- Reservation Details: Check-in/check-out dates, room preferences, special requests
- Loyalty Program Data: Membership number, points balance, stay history
- Communication Preferences: Marketing opt-ins, language preferences
2.2 Automatically Collected Information
When you access our website, we automatically collect certain information:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website URLs
- Click patterns and navigation behavior
3. How We Use Your Information
We use the information we collect for the following purposes:
- Reservation Processing: To process and manage your hotel bookings
- Guest Services: To provide personalized services during your stay
- Communication: To send booking confirmations, updates, and respond to inquiries
- Marketing: To send promotional offers and newsletters (with your consent)
- Legal Compliance: To comply with Israeli hospitality laws and regulations
- Security: To protect our guests, staff, and property
- Analytics: To improve our services and website functionality
- Loyalty Programs: To manage your membership and rewards
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, booking platforms, IT service providers
- Legal Authorities: When required by Israeli law or to comply with legal processes
- Business Partners: Travel agencies and tour operators who made your reservation
- Corporate Affiliates: Other hotels within our chain for service purposes
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing (PCI-DSS compliant)
- Access controls and authentication
- Regular security audits and updates
- Staff training on data protection
6. Your Rights Under Israeli Privacy Law
Under the Israeli Privacy Protection Law, 5741-1981, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to processing of your information for marketing purposes
- Withdraw consent for data processing
To exercise these rights, please contact our Privacy Officer at privacy@goldencrown.co.il
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please refer to our Cookies Policy.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Guest registration records are retained for 3 years as required by Israeli law.
9. International Data Transfers
Your information may be transferred to and processed in countries outside of Israel. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Golden Crown Hotels - Privacy OfficeEmail: privacy@goldencrown.co.il
Phone: +972-4-XXX-XXXX
Address: Golden Crown Hotels, Israel